Return Policy

Return Policy

PKRIBBON.com strives to provide our customers the best service and shopping experience. We value our customers and are happy to accept authorized returns if you are not satisfied with your order.

US Customers

You have 14 days from the delivery date to request a return merchandise. Returns must be packed and shipped within 7 days of return authorization date with the prepaid label we email to you. Prepaid label will be automatically voided after 7 days. Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items. PKRIBBON.com is unable to reimburse original shipping fee or customs fees.

Non-US Customers

You have 14 days from the delivery date to request a return merchandise. Returns must be packed and shipped within 7 days of return authorization date. Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items. We do not provide prepaid labels. PKRIBBON.com is unable to reimburse original shipping fee or customs fees.

Refund Options

US Customers

Your first return is free if you select refund as Store Credit. For additional orders, we have two refund options available:

  • Refund as Store Credit: $5.99 processing fee
  • Refund to Original Payment Method: $9.99 processing fee (If you used store credits such as Gift Certificate or Rewards to pay your order, corresponding amount will be refunded as Gift Certificate first, the rest in original method of payment)

ONLY 1 prepaid label will be provided to you per order. If you have to return other products after you have used the prepaid label, you must submit another return request and self return to the address in the authorization email (This will only be refunded in store credit). PKRIBBON.com is unable to reimburse original shipping fee or customs fees.

Non-US Customers

  • Refund as Store Credit: No processing fee
  • Refund to Original Payment Method: $5.99 processing fee per return package (If you used store credits such as Gift Certificate or Rewards to pay your order, corresponding amount will be refunded as Gift Certificate first, the rest in original method of payment)

We do not provide prepaid labels and do not reimburse original shipping fee or customs fees.

How To Make A Return

Make A Return Request:

  1. - Login to your account.
  2. - Go to Order History page and click the order number containing the item(s) you wish to return.
  3. - Check the box next to the item(s) you intend to return located at the bottom of the page.
  4. - Select the reason for the return and the refund method, and fill out any comment if you would like.
  5. - Submit the return request.

You have 14 days from the delivery date to request a return merchandise. Requests past 14 days will automatically rejected.

Return Authorization:

Upon successful return submission, our Customer Service department will authorize your return* — along with packing instructions — via email. Returns must be packed and shipped within 7 days of return authorization date. If you do not ship your return package within 7 days, your prepaid label will be voided automatically.

Please allow 3 business days for your return to be authorized. If you do not receive an authorization email within 3 business days, please check your spam folder.

*Return authorization is unavailable for requests made 14 days after delivery date.

**We reserve the right to refuse unreasonable return requests.

Rules and Exceptions

Non-Refundable Items:

Non-refundable items include (but are not limited to):

  • Clearance
  • Jewelry
  • Hair Accessories
  • Underwear
  • Swimwear
  • Leggings
  • Socks
  • Activewear (Bras and Pants)
  • Cosmetics
  • Handmade or custom items
  • Wigs
  • Lifestyle items

For additional information, please refer to RETURN POLICY tab on respective product detail pages.

Incorrect Returns

All the non-refundable items, unauthorized returns, and returns shipped 7 days after authorization are subject to following refund policy:

  • 50% deduction from the price you paid
  • US $5 handling fee per item
  • Refund only the remaining value as store credit ONLY

Please note that our policy ONLY applies to unworn and unused items with all original tags attached. We do NOT issue credit or refund on worn or no-tag items.

Sorry, we cannot ship back returned items.

Excessive Returns

PKRIBBON.com reserves the right to refuse returns, cancel orders, or terminate accounts suspected of excessive returns, return fraud, or wardrobing.

Third Party Orders

We are not responsible and do not warrant the product descriptions or other content suggested by third parties. We have no legal responsibility on products sold by third parties without our permission and our explicit consent. We reserve the right to refuse free refund or return itself on order placed by third parties.

 

 

 

Returns or exchanges of any unused or defective merchandise can be done by mail. A full refund will be issued to the original form of payment for all returns made within 30 days of the order delivery date. Refund will not be issued to orders that was made past 30 days from the delivery date.